5
02-11-25
15-11-25 Expired
22-35
Bachelor’s or Master’s
2 year
Job Title: Customer Facilitation Manager (Female) – PPS-06
Organization: Government of Pakistan – Pakistan Railways Headquarters, Lahore
Project: Establishment of Business Development & HR Support Unit
Job Type: Contract (1 year, extendable based on performance)
Number of Positions: 05
Location: Lahore, Pakistan
Qualification Requirements:
Bachelor’s or Master’s degree in Marketing, Business Administration, Public Relations, or a related discipline.
Minimum 16 years of education recognized by HEC/PEC (as applicable).
Experience Requirements:
Minimum 2 years of post-qualification experience in customer service, marketing, or public engagement.
Experience in field-based or service-oriented sectors (public dealing, travel, etc.) preferred.
Strong interpersonal, communication, and problem-solving skills.
Proficiency in computer and mobile applications for customer service.
Analytical mindset with the ability to provide actionable feedback and reports.
Age Limit: 22 – 35 years
Key Skills:
Customer relationship management
Public engagement
Communication and presentation skills
Analytical and reporting abilities
Professional and customer-centric demeanor
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